Frequently Asked Questions

Legal Stuff

Our cake and ordering contracts are legal binding contracts, please read them carefully before signing.

 

Cancellation and Refund Policy

You may cancel your cake order IF your wedding is canceled in its entirety. If your cake has been paid in full, no refunds will be given unless there are exceptional circumstances. If your wedding has been canceled, we will investigate to make sure the wedding has been canceled and determine if there are any exceptional circumstances that would require a refund to prevent fraud to us. Exceptional circumstances may include but not be limited to a death of one of the wedding party or events of that nature. In no event will the 50% retainer be refunded. If the wedding has not been canceled as stated, we will deal with the wedding on a case to case basis and try to offer solutions as best we can.

If you find that the cake that you ordered is too large for the number of guests that you expected, you may downsize the cake no later than 30 days prior to the event. An adjustment will be made to the price of the cake if the cake has not been paid in full. If there is a small balance left to pay and the downsized cake price requires a refund, or the cake is paid in full, there will be no refund given for the difference.

Refunds are given only in exceptional circumstances as deemed appropriate by Cake Designers.

If you place an order for a wedding cake, you are contracting our services and unless definitive proof that the wedding has been canceled, we will offer a credit for a future cake that must be used within 6 months of the cancellation.

The buyer also agrees that upon final payment and pickup or delivery of the order, that they accept the product “as is” and no refunds will be issued.

Rescheduling

If event date needs to be rescheduled, all deposits would be held and transferred to the new event date unless product process has begun. The product cost will be forfeited and a new contract will need to be initiated. In the event that the event date is rescheduled to a date that Cake Designers is not available due to a full schedule or other previous commitments, the deposit will be forfeited and the cake will not be be produced for the new event date.

Returned Checks

Returned checks are subject to a $25 fee.

Cake Tasting/Consultation Policy

We offer a FREE 2 hour consultation/taste testing appointment for 2 adults to custom design your dream wedding cake. Additional adults will incur a $10 fee per person. This fee will be waived if an order for a cake has been placed. If you need another appointment there is a $25.00 charge for each ½ hour. This fee will be applied to the total of your cake order once an order has been placed.

Wedding Cakes – Tastings include a choice of 3 to 5 cake flavors, 12 different fillings, and choice of 2 icings, rolled fondant and butter-cream.

All price quotes given at the consultation are good for 30 days.

Once you have a signed contract with Cake Designers to make your wedding cake, you will have up to 30 days prior to your event to make minor changes to your cake including, number of servings, cake flavors and filling flavors. Some changes may affect the price of the cake.

Deposits

A 50% non-refundable retainer on the cake is required to retain the event date. We accept major credit cards, checks and cash.

Payment Policy

After the initial 50% non-refundable retainer has been made, the remaining balance can be paid in installments of Monthly payments on the wedding cake up to 30 days prior to the event. 30 days prior to the event the balance due must be made in full. Any payments less than 30 days of the event must be paid with CASH and a $5.00 per day late charge will be assessed! If final payment has not been received 7 days prior to the event the cake will not be made and no refunds will be given . Failure to pay the balance due will result in the cancellation of your order.

Grooms Cakes

The prices of grooms cakes start at a minimum of $100.00 and are priced according to the complexity of your chosen design. Different mediums of icings such as rolled fondant, butter-cream, gumpaste, chocolates and modeling chocolate also factor into the price of the cake.

Artistic License Disclaimer

Every cake we make is hand-made. Decorative finishes are done by hand and are subject to the artistic interpretation of our professional cake designer. You may provide us with a photograph for inspiration and duplication; however, we make no claims for exact duplication of the work done by other cake decorators.

If ribbons are part of your cake design, we suggest that you provide the ribbon for the cake at least one month prior to the event. This ensures that the ribbon is the exact color and size you desire. Once we know the size and shape of your cakes, we will let you know the amount of ribbon to purchase.
It is also up to the bride/groom to provide color swatches for us to use. We will strive to match your colors as close as possible. Keep in mind that some colors may change or alter due to lighting/sunlight.
When working with food grade dyes, perfect color matches are sometimes impossible. Dark colored icings have a tendency to darken further in time, humidity and heat. The darker colors may also stain teeth and have some residual flavor.

Allergens That Maybe Found in Our Cakes

Nuts and Nut By-Products
Eggs and Egg By-Products
Milk, Whey and Dairy Products
FD&C Yellow #5, Red Dye #40
Soy: All products in our shop may contain soy.
Wheat
Sugar Free (our cakes are not sugar free)
Berry allergies (Strawberries, Raspberries etc.)
Coconut allergies
Kosher (Our kitchen is not Kosher)
If there are any known food allergies for your guests that would be include in your cake, you must notify us in writing.

Flowers

Cake Designers will place fresh or silk flowers, greenery, ribbon and topper that you provide.

Please work with your florist to make sure any fresh flowers to be used on the cake are free of pesticides and sprays.

Fresh stems and bare wires should never be inserted into the cake for food safety reasons.

Some flowers are very toxic and should never be placed directly on your cake, click HERE to view a list.

Returnable Items Deposit

This will vary based on the style and design of cake chosen.

It is 100% refunded if all supplies are returned, clean and undamaged within 2 days after the wedding date.

Category: Legal Stuff

Ordering Your Cake

Changes in size and flavors can be made up to four weeks before the wedding. A lot of planning and purchasing of supplies and equipment go into preparing for your cake. Any changes involving decorations and style may involve extra charges. If changes are significant an amendment to contract or new contract will be necessary. We are not able to make any changes to the final order after the four week deadline.
The total cost of a cake depends on various factors, such as – servings needed, decoration detail, cake flavor, and /or filling, type of icing and delivery. A consultation is necessary to provide an accurate cost of a cake. Most of our wedding cakes range in price from $350 – $800. A small 60 serving wedding cake can start at $275. and a large, elaborate cake can start at $1500. Keep your cake budget in mind when selecting a design and/or flavors.
Did your caterer also tell you to order only enough plates of food for 75% of your expected guests? NOT likely! Order enough cake to feed all of your guests. We also are willing to make small cakes for those with special dietary needs. The LAST thing any guest wants to hear is that the bride and groom didn’t order enough cake so they’re going to have to do without.
Bakers have options available for most budgets. The first question you ask when contacting a baker is NOT “How much is ____?”, ask instead “I have a budget of $(at least 4-6/per person) to feed ___ people, what options do you have available?” Don’t be afraid to state what your budget is! Bakers hate having their time wasted designing a $3000 design when your budget is not even remotely close to that. Bakers also are willing to work within your realistic budget if you give them a figure to work with. By realistic budget, that is somewhere in the $4.50/slice to $7/slice range by the time all add-ins are calculated such as delivery.
A Kitchen Cake is a plain 2 layer buttercream iced wedding cake that has absolutely no icing decorating on it, however it is kept in the kitchen. This cake is not decorated like the main wedding cake is, but is the same cake flavor. Because of the reduced decorating time, this can save you a little money on your cake. Kitchen cakes are only available when a 3-tier bridal cake is not enough. Not available with orders less 100 servings.
The closer to your wedding that the cake is prepared, the better it will taste. BUT, anyone who tells you that they can bake a wedding cake in a day is not telling you the truth, or isn’t being realistic. Due to the complicated nature of wedding cakes, they usually take between three and five days.

I will try to coordinate my delivery time with the time that your florist is expected to be at the reception venue. Please be sure you are using nontoxic flowers and greenery that is to be placed on the cake.

My specialty is custom wedding cakes and the prices are determined according to how intricate the details.

Our cakes are priced with 12 basic filling choices. We also offer, at an additional charge, 9 other filling of which are more labor intensive and ingredient expensive.

Yes, they are. The price varies based on the complexity of the design.

If you are planning a Saturday or Holiday weekend wedding, these days book months in advance. The answer is ASAP.

Thing To Consider

30 days prior to the event. There will be a $5.00 late charge assessed for every day that the payment is late! At this point, payment MUST be made in cash.

Where did he/she receive her training? How many wedding cakes has he/she done? Will this be his/her first? You want him/her to experiment on your wedding? This is not a birthday cake! Does he/she know about the foundation inside the cake so it doesn’t topple over? The icing designs on the cake must be precise. Is he/she going to set your cake on a piece of foil covered plywood or are you going to purchase a silver base? A wedding cake must be centered on each tier, and level on each tier (you don’t want your cake leaning).

This is one of the most important days of your life. That cake will be the most photographed at your wedding next to your dress. Hire a professional cake designer; it will be worth every penny. If you are not happy with the cake your cousin makes you there will always be hard feelings. You don’t want that!

This is not a birthday cake, so if it gets damaged it’s a big deal. It’s your wedding cake! This is one of the most important days of your life! Have it delivered!

I am a small business and part of my service is to be with that cake until it is delivered to the venue, set up on the table, and the final decorations are put on it. If it gets damaged during setup (like a fresh flower toppling down the front of the cake and messing up the frosting), I will be there and can repair it so it will be perfect for your pictures.

The wedding cake is more than just the ingredients.In most cases, the ingredients are the least expensive part of the cake. You are paying for the expertise of the cake designer and labor. When you see the wedding cakes being made on the cake competitions and bakery shows on TV, you must realize that much of the film is left on the cutting room floor. So what seems to take only seconds to do on TV, in real life may take hours to accomplish. The more detailed the cakes design (more time involved) the higher the price. The simpler the cakes design (less time involved) the lower the price.

Some brides have made the decision to make their own wedding cake only having disastrous results. The best advice is to hire a professional. Remember next to your dress, the wedding cake is a wedding’s most photo icon. Enjoy your wedding; leave the wedding cake to the professionals.

With the hundreds of wedding every weekend in Florida, I suggest that the sooner the better. Most cake designers get booked far in advance. If you have a cake designer that you really want to make your wedding cake, it is best to order your wedding cake 6 months to a year before the wedding to assure that you can retain their services.

Schedule a cake consultation/taste testing, estimate the number of servings of cake you’ll need, sign a contract and pay the retainer fee to hold the day for your wedding. A month before the wedding you should be able to finalize the number of servings of cake and pay the balance due on the cake.

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